Inbound Division

GENERAL CONDITIONS OF SALE

 


Prices


All our prices are calculated in Thai Bath (Unless clearly specified in any other currency)

Air transportation to arrive to Thailand from the country you live in is never included in our rates, neither makes part of the services we propose. Travelers should inform themselves on this matter in their country

All our prices are given per person (whether tours are private or joining-up) – When it goes about private tours, prices are given for maximum 6 persons, corresponding to the maximum capacity per vehicle

Prices for 3 or 5 persons correspond respectively to a double room with one extra bed and to two double rooms with one extra bed in one of both rooms

Supplement for single room is given on request

All our prices for groups of more than 6 persons are given on request

All our rates include all legal local taxes

Our rates are subject to modification without any advice – Nevertheless, all reservations of hotels or land arrangement, once confirmed are never subject to ulterior augmentation

Airplane tickets booked and confirmed, but not yet paid and issued might be subject to ulterior augmentation. However, customers are given several days or even weeks to pay and issue these tickets at given price and so not to suffer any augmentation

Tips to guide, driver or luggage boys are never included on our prices and are considered as almost mandatory tradition in all South east Asian countries


Reservations


Each booking must be placed mentioning us the precise dates, nationality, family name, names and gender or each passenger (date of birth for kids younger than twelve years must also be mentioned)

Only the customer will support possible consequences if an error is committed and not mention us the correct information, matching those of the passport of each passenger as well as correct arrival and departure dates

Each booking of airplane ticket must be placed with a scan of the passport of each passenger

Each visitor of Thailand must send us a scan of own passport at latest 3 weeks prior to arrival, so that we can contract a mandatory accidents’ insurance, whose price is included in our services (this condition is in conformity with our obligations of tour operator and are fixed by Thai law)


Payments


We only accept international bank transfers or credit cards VISA and MASTERCARD (without supplement) – Payments by card AMEX are subjects to a 3% extra charge on top of the total amount of the invoice

The customer will endorse all costs for bank transfer charged by his/her bank – NSTRAVEL will endorse the part of the costs charged by its bank after founds has arrived in Thailand

For the payment of airplane tickets (without any other product booked as hotel, land transfer or sightseeing) we do accept credit cards with an extra charge of 3% on cards VISA and MASTERCARD and of 5% on cards AMEX

For the payment of airplane tickets (Low cost companies), a full payment is due at the reservation and tickets are neither changeable, nor refundable

A deposit of 30% of the total amount invoiced is due at the confirmation of the program

The balance is due at the latest 30 days prior to arrival in normal period. If the arrival falls in festive period (from 15/DEC to 15/JAN), the balance will be due at latest 45 days prior to arrival

Each last minute booking (within the 30 days if arrival falls in normal period and within the 45 days if arrival falls in festive period), a full payment is due at the confirmation of the program

We do accept payment of a balance in cash on arrival (Consult us)

 

Our bank details

 

 

     Holder:

N.S. TRAVEL & TOURS Co., Ltd.

     Bank:

Bangkok Bank (Branch: Yakoo Building Sanam Pao)

     Account number:

210-0-22672-5

     Swift code:

BKKBTHBK

   

Travel documents, sanitary measures

 

Each passenger entering the Kingdom of Thailand must bear valid passport (passport must be valid at least 6 months beyond the end of stay).

For a big number of countries, as most of European ones or those of the Commonwealth, no visa is necessary for a touristic stay of maximum 30 days.

For any stay longer than 30 days or for citizen of numerous other countries, a visa is mandatory. Everyone is due to check the validity of his/her passport, as well as the necessity or not to apply for a visa, by consulting the consular services of the Kingdom of Thailand of the country they reside in

NS.TRAVEL will not bear any responsibility whatsoever is one of its customers is being refused access to plane flying to Thailand or is being refused access to the country for not bearing the necessary documents. In such a case, the whole trip would be considered as ‘no show’ and the total amount paid for the stay would be lost and not refundable

NS.TRAVEL strongly encourages its customers to consult competent medical services in the country they reside in, before traveling to Thailand. Only the recommendations of a competent doctor, in terms of hygiene, prophylactic treatments or diseases (endemic or not) are to be considered

 

Insurances

 

Each individual travelling to Thailand in the frame of a program customized by NS.TRAVEL (including accommodation, local transportation and sightseeing) is automatically covered by a local insurance covering only accidents. It is being imposed by the government to local travel agents and matches Thai standards – This covering is included in NS.TRAVEL services and indemnities are very small, compared to those proposed by most of insurances sold in major western countries.

NS.TRAVEL therefore recommends to all its customers to subscribe a travel insurance in their country of residence and covering them during the whole length of stay.

NS.TRAVEL shall not bear any responsibility in case of accident, disease, robbery, death or any loss for its customers not covered by an insurance subscribed in their country of origin

 

Conditions for children


Special conditions apply for children younger than 12 years old, sharing room with parents (without extra bed or breakfast) – However, kids requesting extra bed and breakfast, pay the same price as adults – Few hotels propose the service of extra bed with breakfast at a special price for kids – Consult us

Some theatres, attraction parks or museums give special conditions to kids younger than 12 years and shorter than 1 meter 20 high – We do consider these conditions when we quote private programs – Consult us

All children travelling by air are submitted to the international rules applicable

In case of land transport (included in our private programs), a global price is calculated for the vehicle. This price won’t be discounted if children are part of the group of transported persons.

Kids travelling by train, boat or public coach and having their own seat, will pay the same price as adults


Cancellation


All trips, booked and confirmed, but subsequently cancelled by the customer up to 2 months prior to the arrival date will be penalized by an administrative fee, kept from the deposit before any refund – This amount raises according to the total amount of the invoice and compensates the quotation work, as well as costs we spent for reservation or operations – These amounts are

1000 THB if the total invoice doesn’t exceed 40000 THB

1500 THB if the total invoice doesn’t exceed 60000 THB

2000 THB if the total invoice is higher than 60000 THB

Nevertheless, all components of the reservation that are non-refundable (Train tickets, bus tickets or plane tickets on low cost companies) won’t be refundable either

 

In the case a trip is booked and confirmed, but dates are subsequently postponed by the customer (at least 2 months prior to arrival), no administrative fee will be kept, but the total of the invoice will be amended, matching the applicable price of the period in which the trip is postponed to.

 

Within the 2 months prior to arrival, cancellation conditions are the following (if the trip doesn’t fall in festive period – Christmas, New Year, Thai New Year, Chinese New Year)

From 60 to 30 days – 2% of the total amount of the invoice is non-refundable

From 29 to 14 days – of the total amount of the invoice is non-refundable

From 13 to 4 days – of the total amount of the invoice is non-refundable

Within the 3 days prior to arrival – The total amount of the invoice is non-refundable

 

No Show – The total amount of the invoice is non-refundable

Early departure – The part of the trip that remains to undertake after early departure date is non-refundable

 

Stricter conditions apply if the trip is planned during festive period – (Christmas, New Year, Thai New Year, Chinese New Year) – Consult us

 

In case of delay or last minute cancellation of your international flight to Thailand and if the delay passes one day and supposes additional costs, NS.TRAVEL won’t bear any financial responsibility for the possible additional costs. However, NS.TRAVEL will do utmost efforts to limit these costs and to amend the program so that the customer will suffer a minimum of inconveniences

 

Our general sale conditions do not apply to transport public included in our programs (train, place, coach, boat, …) – Only the sale condition of transportation companies will prevail

 

Following the cancellation of a reservation due to the customer, the refundable amount will be sent by bank transfer, but all bank costs of this transfer will be endorsed by the customer

 

Taxes

 

All our rates include local taxes, service and VAT – Nevertheless, some local airports might claim arrival or departure taxes, not payable once tickets are being issued – These taxes never make part of our rates.

 



Privacy Policy Preview

 

 

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@nstravel.com.

 

 

SUMMARY OF KEY POINTS

 

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.

 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with NS Travel & Tours and the Services, the choices you make, and the products and features you use. Click here to learn more.

 

Do we process any sensitive personal information? We do not process sensitive personal information.

 

Do we receive any information from third parties? We do not receive any information from third parties.

 

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.

 

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Click here to learn more.

 

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.

 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.

 

How do I exercise my rights? The easiest way to exercise your rights is by filling out our data subject request form available here: https://nstravel.com/Travel-Tours/contact/en, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

 

Want to learn more about what NS Travel & Tours does with any information we collect? Click here to review the notice in full.

 

 

TABLE OF CONTENTS

 

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

1. WHAT INFORMATION DO WE COLLECT?

 

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

 

 

 

 

 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sensitive Information. 

 

We do not process sensitive information.

 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 

 

 

 

 

 

 

Information automatically collected

 

 

 

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

 

 

 

 

Like many businesses, we also collect information through cookies and similar technologies. 

 

 

 

 

 

 

The information we collect includes:

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

 

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

 

  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

  •  
  • Personal details. to give services for the benefits of users

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.

  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
 

 

 

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  • Analyze how our services are used so we can improve them to engage and retain users
 

 

 

  • Understand how our users use our products and services so we can improve user experience
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  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e.,express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. Click here to learn more.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

 

  • For investigations and fraud detection and prevention

  • For business transactions provided certain conditions are met

  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

  • For identifying injured, ill, or deceased persons and communicating with next of kin

 

  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

 

  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

 

  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

 

  • If the collection is solely for journalistic, artistic, or literary purposes

 

  • If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

 

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (

"third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:

  • Data Storage Service Providers

 

  • Finance & Accounting Tools
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  • Payment Processors
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We also may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
 

  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

 

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 1 year.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizationalsecurity measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@nstravel.com.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

 

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit 

If you have questions or comments about your privacy rights, you may email us at info@nstravel.com.

 

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

 

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

 

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@nstravel.com or by post to:

NS Travel & Tours

133/19-20 Ratchaprarop road 

Makksan Ratchathewi

BangkokBangkok 10400

Thailand

 

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: https://nstravel.com/Travel-Tours/contact/en.
 
 
 
 
 
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N.S. Travel & Tours Co., Ltd บริษัท หนุ่มสาวทัวร์ จำกัด

133/19-20 Ratchaprarop Road Makkasan , Rajchathaewee Bangkok 10400 Thailand

Phone : (+66) 2 640 1440

Fax   : (+66) 2 642 4419

Email : info@NStravel.com

Website : www.Nstravel.com

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