RATES:

- All rates are quoted in Thai baht (Unless specified in any other currency).
- All rates are given for FIT customers and individual travelers only (From 1 to 6 persons) – Rates for groups, series, MICE, etc are on request.
- All rates include prevailing government taxes.
- All rates are subject to change without prior notice – However, once a booking has been placed and confirmed, rate never changes subsequently.
- All hotels rates include all local taxes, service and breakfast (unless clearly specified) but are exclusive of tips to staff and bell-boys.
- All rates for land, air, sea, or river transportation are always subject to change without prior notice.

RESERVATIONS:

- All bookings have to be done with the exact dates, nationality, name, family name and gender (+ Date of birth for children/ infants below 12 years old)
- All bookings are subject to availability.
- All bookings placed on airline companies are only accepted together with the scan of the passport of each passenger

PAYMENTS:

- Payments are solely due by bank transfers or bona fide credit card payment (consult us for the cards we accept).
- The customer will endorse the costs for cash transfer from the country they are in – NS.TRAVEL will endorse the costs for cash arrival in Thailand
- Payment of airplane tickets only (without land arrangement) will be accepted by Credit Card with an additional administrative cost of 3% (5% in case the payment is made with Amex card)
- Payment of airplane tickets only (without land arrangement) will be accepted by cash transfer with an additional 2% to cover administrative bank charges in Thailand.
- Payment for airplane tickets (low cost companies) are due entirely the day that the booking is placed, and are non refundable
- Rates for any kind of public transportation (airplanes, train, coach, boat, etc…) are given as mere information. Rates for these services are only granted if the purchase is immediate. Public transport companies can always change their rates without prior notice – Nevertheless, once a ticket hqs been booked, purchased and paid, no subsequent price adjustment will ever occur.
- A deposit of minimum 30% will be paid when land arrangements (with or without air, train, coach transportation) are confirmed. The balance will be paid at latest 30 days prior to arrival in normal period and 45 days prior to arrival in festive period [15/DEC till 15/JAN]
- For any booking placed within the 30 days prior to arrival [Normal period], the full amount is due once the booking is confirmed
- For any booking placed within the 45 days prior to arrival [festive period - 15/DEC till 15/JAN] the full amount is due once the booking is confirmed - We do accept (for all periods but not 15-DEC till 15/JAN) a balance paid on arrival, provided the deposit paid covers all services we must pay prior to guests’ arrival

Our bank account and address :-

A/C Name: N.S. TRAVEL & TOURS Co., Ltd.      Bank: Bangkok Bank (Branch: Yakoo Building Sanam Pao)      Saving A/C Number : 210-0-22672-5      Swift transfer code: BKKBTHBK

TRAVEL DOCUMENTS & HEALTH MEASURES:

- All passengers entering the Kingdom of Thailand must bear the needed documents. For Shengen or American citizens, a normal and valid passport is mandatory (passport must remain valid at least 6 months behind the end of the stay). This measure is also applicable for many citizens across the globe.

- A visa might be required for other citizens following their nationality.  We strongly recommend all our customers travelling to Thailand to verify carefully the validity of their passport and to contact the Royal Thai Embassy of the country they are in to be given the correct instructions in terms of VISA.

- NS.TRAVEL shall not bear any responsibility if any customer is refused to embark on a plane to Thailand or is refused to enter the Kingdom of Thailand for not bearing the needed travel documents. In such a case, the whole trip will be considered as ‘no show’ and the full amount paid will not be refunded (unless local providers or hotels accept conditional refunds).

- NS.TRAVEL encourages all its customers to consult competent medical services in their country, prior travelling to Thailand. Recommendations in terms of hygiene, prophylactic treatments or any disease (endemic or not) given by competent medical services are the only ones trustable. NS.TRAVEL will never inform its customers on this matter for only medical advices from competent medical services, in the country our customers reside are trustable

INSURANCE: 

- All customers arriving in Thailand and booking a package through NS.TRAVEL (including accommodation + transportation and sightseeing) are automatically covered by a local accident insurance (Thai standards liability) - However, NS.TRAVEL strongly recommends all customers to have a personal travel insurance contracted in their country of origin and covering them during their stay in Thailand. The liability of Thai insurance is very limited and indemnities cannot be compared with indemnities paid by Western Insurance companies.

- NS.TRAVEL shall not bear any responsibility in case of accident, disease, robbery, death or whatever might occur to its customers whilst traveling in Thailand or to any destination sold by NS.TRAVEL.

- In case customers have no insurance covering them, but require assistance from NS.TRAVEL due to accident, disease, robbery, death or whatever, assistance will be given provided all costs this assistance will be prepaid by the customer.

CONDITIONS FOR CHILDREN:

- Special conditions apply for children in most hotels. 1 child sharing the room of 2 adults (without extra bed) is often FOC but is not entitled to breakfast – Consult us for case by case conditions.

- 1 Child sharing the room of 2 adults (with extra bed) is charged the rate of extra bed including breakfast (unless rate is based on room only).

- Excursion rates for children (when existing) only apply for children younger than 12 years old and smaller than 120 cm high – Some exceptions might apply – Consult us for case by case conditions.

- Children travelling with parents and above 2 years old (with a seat) pay the full price, unless special conditions are given by transport companies – Consult us for case by case conditions

- In case of private land transportation (customized program), a total price is given for the car. This is a forfeiture price that cannot be discounted in case one or several children travel with adults.

CANCELLATION:

- If customers cancel their trip up to 2 months prior to arrival, an administrative fee of 1000 THB per file will be charge from the deposit prior to refund, if the total amount of the file doesn’t exceed 20.000 THB

- In case the total amount of the file exceed 20.000 THB, the administrative fee will be as follow:

• From 20.000 to 40.000 THB - Cancellation costs will be 1500 THB (on the whole file)
• From 40.000 to 60.000 THB - Cancellation costs will be 2500 THB (on the whole file)
• From 60.000 THB to 100.000 THB - Cancellation costs will be 4000 THB (on the whole file)
• Any amount above 100.000 THB - Cancellation costs will be 3% (on the whole file)
• All components of a trip that would not be refundable (promotional actions, low cost airplane tickets, non refundable airplane, coach or train tickets, etc) will be charged to the customer on the top of administrative fee

- In case guests cancel their bookings up to 2 months prior to arrival, but keep the whole file and postpone their trip, no fees will be charged. However, promotional actions, low cost airplane tickets, non refundable airplane, coach or train tickets, etc, that have been booked and paid and for which no change or refund are allowed, will be completely lost and therefore not refundable.  

- Within the 2 months prior to arrival, the following cancellation conditions apply:

• 60 days to 30 days: 3% of the total file is non refundable (with a minimum of 1000 THB per file)
• 29 days to 14 days: 5% of the total file is non refundable (with a minimum of 2000 THB per file)
• 13 days to 4 days: 50% of the total file is non refundable 
• 3 days prior to arrival: The whole file is non refundable (However, some hotels migh accept a partial refund, examined on a case by case basis, but never during peak period as for instance during New Year period)
• No show: No refund
• Early check-out: No refund  (However, some hotels migh accept a partial refund, examined on a case by case basis, but never during peak period as for instance during New Year period)

- Specific cancellation conditions apply for bus, boat, train or airplanes tickets. In case of cancellation of any file sold by NS.TRAVEL involving bus, boat, train or airplane tickets, the very conditions of these transportation companies will prevail.

- NS.TRAVEL will not be hold responsible for any delay, or cancelled public transport sold by NSTRAVEL. If such a case occurs and has consequences on a land program also sold by NS.TRAVEL, only the transportation company will be responsible within the boundaries limited by their contract (ticket). However, in such a case, NS.TRAVEL will try to find the best possible solution so that the land arrangement does not suffer any or as little possible complications. Any financial compensation will not be paid by NS.TRAVEL whatsoever in case of transport delays or cancelled.

- In case of any delay or cancelled transport not sold by NSTRAVEL, only the customer will bear the responsibility of any consequences this might have on land arrangement sold by NS.TRAVEL. However, in such a case, NS.TRAVEL will try to find the best possible solution so that the land arrangement does not suffer any or as little possible complications.    

- NS.TRAVEL & TOURS Col Ltd general cancellation conditions do not apply on bus, boat, train or air tickets. The very selling conditions of each transportation company will prevail.

- After cancellation, all amounts refunded to the customers by bank transfer, are subject to transfers costs. Such costs will only be endorsed by the customer

TAXES:

- All our rates include local taxes, service and VAT – However, some local airports might claim special arrival/departure taxes not included in the ticket. Similar taxes (among possible others) are never included in our rates.